Privacy Policy

Effective Date: March 2026

Craft & Cuppas (“we”, “our”, “us”) respects your privacy and is committed to protecting the
personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, store and protect your personal information in
accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Business Information

Craft & Cuppas

ABN: 86 894 605 090

Location: Western Sydney, New South Wales, Australia

For privacy enquiries, please contact:

📧 bookings@craftandcuppas.com.au

2. What Personal Information We Collect

We may collect personal information that you voluntarily provide to us when using our website
or interacting with our business.

This may include:

Contact Information
● Name
● Email address
● Phone number
● Postal address
Information you submit through our website
● Contact form submissions
● Enquiry forms
● Newsletter subscription details

Website Usage Information
● IP address
● Device and browser information
● Pages visited on our website
● Time and date of visits
● Analytics and tracking data
We do not collect or store credit card or payment details on our website.
Payments made through our website are processed by secure third-party payment providers.

3. How We Collect Personal Information

We may collect your information through:

● Website contact forms
● Online enquiry forms
● Newsletter subscription forms
● Purchases made through the website
● Email correspondence
● Social media messaging or forms
● Cookies and analytics tracking technologies

We only collect personal information that is reasonably necessary to provide our services or
respond to enquiries.

4. How We Use Your Information

Your personal information may be used for the following purposes:

● Responding to enquiries or requests
● Providing products or services you have requested
● Managing bookings or purchases
● Sending newsletters or marketing communications
● Improving our website and services
● Analysing website performance and user behaviour
● Complying with legal obligations

If you subscribe to marketing communications, you may unsubscribe at any time using the link
provided in the email.

5. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve functionality and analyse website
traffic.

Cookies may be used for:

● Website functionality
● Analytics tracking
● Advertising and marketing purposes
We use services including:
● Google Analytics
● Meta (Facebook) Pixel

These tools help us understand how visitors interact with our website so we can improve user
experience and marketing performance.

You can control or disable cookies through your browser settings.

6. Third-Party Services

We may use trusted third-party providers to help operate our website and services.
These may include:

● Google Analytics
● Meta / Facebook Pixel
● Payment processors such as Stripe, PayPal, or Square

These providers may collect or process information in accordance with their own privacy
policies.

We take reasonable steps to ensure that third-party providers handle personal information
securely.

7. Storage and Security of Information

Craft & Cuppas does not maintain a database of stored customer personal information.

Information submitted through the website may be received through secure systems such as
email services, payment providers, or website hosting platforms.

We take reasonable steps to protect personal information from misuse, interference, loss,
unauthorised access, modification, or disclosure.

However, no online transmission can be guaranteed to be completely secure.

8. Disclosure of Personal Information

We do not sell, rent, or trade personal information to third parties for marketing purposes.
Personal information may be disclosed to:

● Service providers assisting us in operating our website
● Payment processors handling transactions
● Technology providers supporting website functionality
● Government authorities if required by law
Some third-party services may store data on servers located outside Australia.

9. Access to and Correction of Personal Information

You have the right to request:

● Access to personal information we hold about you
● Correction of inaccurate or outdated information
● Deletion of your personal information where appropriate

To make a request, please contact us at:

📧 bookings@craftandcuppas.com.au

We will respond to requests within a reasonable timeframe in accordance with applicable
privacy laws.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that
personal information has been collected from a child without appropriate consent, we will take
steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal
requirements, or website functionality.

The most current version will always be available on our website.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled,
please contact:

Craft & Cuppas

Western Sydney, New South Wales, Australia

📧 bookings@craftandcuppas.com.au